Template 1
Dear Patron:
The wellbeing of our patrons is of the utmost importance. We understand that the situation with Coronavirus, or COVID-19, continues to evolve. Our organization has been monitoring the situation as presented by the Wisconsin Department of Health Services.
Currently, our [ performances/exhibitions/events] is/are proceeding as scheduled. [You may include here language about any precautions you are taking to prepare the venue with extra hand sanitizers, cleaning, etc.]
However, if you feel ill or sick, we strongly encourage you to remain at home. Please contact us at [PHONE] and/or [EMAIL] and we will exchange your ticket to another [performance or production]. All exchange fees will be waived. [or similar language that clarifies your exchange/cancellation policy]
Should our [performance/exhibition/event] schedule change, we will post that information on our website at [xxxxxx]. We recommend that you check the site on the day of your tickets for the most updated information.
If you have any other questions or concerns, please don't hesitate to call our box office or email at the address above. You may encounter long hold times, so please email us for non-time-sensitive inquiries.
Thank you for your patience and understanding.
Name of Organization
OR
Template 2
Friends,
We have postponed X Event scheduled for this weekend, March 13 and 14, at the (venue name). (We will make every effort to reschedule.) These actions were necessary in order to comply with state and federal guidelines concerning Coronavirus/COVID-19 issued within the last 24 hours. On Thursday morning, the state Department of Health specifically recommended the cancellation of any events with anticipated attendance of more than 250 people. The Center for Disease Control recommends that people over the age of 60 stay away from any public gathering.
We fully support the efforts of public health officials to control the spread of COVID-19. We are committed to the health and safety of our staff, faculty, students, audiences and musicians, and the larger community. We will continue to follow all guidelines made by local, state or federal health officials, including rescheduling further performances, should that become necessary.
Tickets to the March concerts will be honored on the date of the rescheduled concert. Single ticket buyers can also give the value of your tickets as a taxable donation or exchange them for a different upcoming concert. Please contact the Box Office at (email) or (phone) . Our next regularly scheduled event will be (date) when we present X Replacement dates for this weekend's concerts, and any future schedule updates will be communicated via email and on our website.
If you have any questions regarding this schedule change, or any other concert-related matter, please contact us at (phone/email). Thanks for your patience, support and understanding as we work to ensure good health for everyone involved in our programs and performances.
Sincerely,